What is the process of recognition and the understanding of a user’s speech? How does voice search work? What are intelligent voice assistants? In this article, we will discuss the basic concepts and terms in the field of voice technologies and interfaces.
Speech Recognition – The process of recognising speech signals, and converting them into digital information. It is this process that allows you to organize the speech control of a computer or program and make text input from the microphone. This technology allows one to create voice-command-controlled PC, text dictation system or means of identification based on speech.
Understanding speech is the process by which a computer or program perceives the meaning of what has been said. This opportunity has become real thanks to the technology of artificial intelligence (AI). Thanks to the AI, the speech interface can not only duplicate voice commands.
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Search By Voice (or Voice Command) – The function of seeking information, entered by voice audio, rather with the conventional keyboard method. The user pronounces the phrase, and the application recognizes the text, performs a search and provides results on the page of the SERP. Voice search, in contrast to the classical one, interacts with the user through dialogs, rather than through keywords and phrases.
For example, according to Google analyst Gary Ilsh, the number of voice requests in 2015 has doubled. And such requests were more often associated with actions than printed ones.
Intelligent Voice Assistant (or voice assistant) – a web-based services that combine voice recognition technology and text and search for information by keywords. Voice assistants are able to recognize speech, determine the meaning of what was said and synthesize the voice for an answer. Main applications: Alexa Amazon’s, of Siri Apple’s, the OK the Google , Cortana the Microsoft, «Alice” Yandex.
Voice assistants are used not only in mobile applications and personal computers, but also in smart home devices. They can be introduced into refrigerators, household appliances, machines. Or they are wireless speakers equipped with voice control.
The pioneer in the field of voice interfaces is the company Amazon. She released a voice assistant for the Amazon Echo home . Echo Show is the primary voice device. On his screen there are no familiar application icons. But when the user sends a voice command, the screen displays all the information associated with it. Google also has an analog voice assistant for the Google Home home .
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Cloud PBX (or cloud telephony) is software that replaces a physical office telephone exchange. The client connects to the service via the Internet. PBX is a telephone system of the company capable of providing connection of internal numbers to external telephone lines and mobile networks.
Web interface PBX allows you to manage calls, connect to the system IP phones, view statistics on calls, record and save conversations. Cloud PBX can be integrated with the CRM-system (customer relationship management system). Thanks to this possibility, when an incoming call, the manager already sees the customer’s card, and the call automatically reaches the responsible manager.